Richard Mulvey hosts the monthly Power Series Breakfasts around South Africa.

Understanding Millennials

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By Charl Jooste   General theory categorizes millennials as people born between 1980 to 2000, although some slight adjustments are made in certain regions. They come hot on the heels of the X Generation, ...

The best script for making an appointment

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By Richard Mulvey I came across a very good script some years ago, that will help you make that appointment. This is not my script, although I have changed it a little to make it work here in South Africa. This scrip...

The difference between internal and external motivation

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By Charlotte Kemp In the pursuit of achieve a goal with our teams, we don’t often stop to consider how we attempt to motivate them. When our team strives to reach the targets that have been set, those target...

Improve the Perception of Quality in your Products or Services

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There is a great book on the shelves at the moment called “Don’t sweat the small stuff”. In Quality it is different. Do sweat the small stuff. It is the little things that matter in quality. Think of any quality produ...