Richard Mulvey hosts the monthly Power Series Breakfasts around South Africa.

The difference between internal and external motivation

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By Charlotte Kemp In the pursuit of achieve a goal with our teams, we don’t often stop to consider how we attempt to motivate them. When our team strives to reach the targets that have been set, those target...

Improve the Perception of Quality in your Products or Services

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There is a great book on the shelves at the moment called “Don’t sweat the small stuff”. In Quality it is different. Do sweat the small stuff. It is the little things that matter in quality. Think of any quality produ...

How do you handle complaints in your business?

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In most businesses this is a problem because they do not have systems set up to handle complaints straight away, thereby creating further problems. When you are looking at your company and the way you handle complai...

Aki Kalliatakis

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Aki will be speaking at the April 2016 Power Series on the topic of "The Power Of Customer Management". Aki Kalliatakis is the founder and Managing Partner of The Leadership LaunchPad, a business focused on consult...