Aki will be speaking at the April 2016 Power Series on the topic of “The Power Of Customer Management”.
Aki Kalliatakis is the founder and Managing Partner of The Leadership LaunchPad, a business focused on consulting and training in customer loyalty and customer care for almost 30 years. A degree in psychology gave him the basis for understanding people issues at work, and he now focuses exclusively on helping clients improve their customer management capabilities. The major goals of this work include assisting clients with diagnosing and creating the architecture, infrastructure, capability, and culture for creating loyal and profitable customers. (This includes a proprietary instrument from which a company’s strategy will emerge.)
Aki is often invited to do keynote talks at local and international conferences, and conducts seminars and workshops for many global blue chip clients. In addition, as a “closet academic,” Aki lectures on various MBA and Executive Development Programmes at Wits Business School, Duke University, (USA,) and Henley Management College (based at the University of Reading in the UK.)
With seven business books (including a business novel,) under his belt, and hundreds of articles in management journals like the Financial Mail and websites like BizCommunity, he also regularly appears on various South African television and radio programmes as a commentator. Audiences respond well to his enthusiasm, humour and practical advice for delighting customers, reflecting his childhood dream of playing in a rock band – a dream which he has not completely abandoned! He is married with two young sons, and his hobbies include spending time in the African bush, astronomy and music. He also sings in his church choir.
You can find his website here.