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How do you handle complaints in your business?

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In most businesses this is a problem because they do not have systems set up to handle complaints straight away, thereby creating further problems. When you are looking at your company and the way you handle complai...

Aki Kalliatakis

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Aki will be speaking at the April 2016 Power Series on the topic of "The Power Of Customer Management". Aki Kalliatakis is the founder and Managing Partner of The Leadership LaunchPad, a business focused on consult...

Pain or Pleasure

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By Eberhard Niklaus Eberhard will be speaking at the August Power Series Business Breakfast on Power Sales Motivation Pain or pleasure, sir? And you, madam? The successful man advises his audience to read a speci...

Reframing Failure

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By Charlotte Kemp   Charlotte will be speaking at the August Power Series Business Breakfast on Power Sales Motivation No one likes failure. I understand that. But since it is inevitable, it is worth findi...

Eberhard Niklaus

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Eberhard Niklaus Eberhard will be speaking at the August 2015 Power Series on the topic of "The Power Of Motivation" Eberhard is passionate about life, and loves people. He finds tremendous joy and happiness from ...

The Power of Differentiation

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By Richard Mulvey Richard will be speaking at the July 2015 Power Series Breakfast on Selling at your Higher Price. How do we compete when the competitor has a cheaper price for the same product? This is a quest...

Handling Objections

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By Jacques de Villiers Jacques will be speaking at the April 2015 Power Series Breakfast on The Power Close I read an article in the Harvard Business Review that quoted researchers Lynette Ryals and Iain Davies....

Ban Assumptions

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By Paul du Toit Paul will be speaking at the March 2015 Power Series Breakfast on Exceptional Customer Service. There are few greater barriers to customer satisfaction than unmet expectations. These could be as ...

A Day with a Sales Rep

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By Richard Mulvey A few weeks ago I was asked to go out with a sales rep doing a day of "ride-along" coaching. This is not my usual way of helping sales people improve their skills, I much prefer an audience or gro...

Nick Chapman

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Nick Chapman will be speaking at the September / October Power Series event - Motivating Your Sales Team. Nick Chapman left the corporate world of FMCG marketing and then investing in a Condom Vending business. His...