October 2017

Creating Raving Fans – The Power Series Business Breakfast

  • Cape Town, 27 October – Royal Golf Club, Ottery
  • Durban, 25 October – The Gateway Hotel, Umhlanga Rocks
  • Johannesburg, 26 October – Oaklands Inn, Randburg

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by Richard Mulvey

Delivering Exceptional Customer Service and Creating Raving Fans

RIchard Mulvey

It is 5 times more expensive to attract new customers to your business than to keep existing ones. It is 15 times more expensive to get back lost customers. In this presentation Richard Mulvey will explain how to create exceptional customer service that will keep your customers coming back over and over again. To succeed however, having satisfied customers is just not enough, you need Raving Fans

During the presentation, we will

  • Explore the three areas of customer care: Your People, Your Systems and Your Product
  • Discuss how each individual can improve their customer interactions
  • Find out how to create Raving Fans
  • Explore how to handle Customer Complaints
  • Find out how to Measure Customer Satisfaction

We will also be exploring:

  • How to make your customers feel welcome
  • How to use good body language
  • The importance of flattering your customers
  • How to make them feel like a close friend coming into your home
  • How to create the right impression every time
  • How to ask the right questions
  • How to listen
  • How to make friends with your customers
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Details

Time: 8.30 – 11.30 am

Price: R695 + VAT or book a table for 6 for R3,500 + VAT

Venues and dates:

  • Cape Town, 27 October – Royal Golf Club, Ottery
  • Durban, 25 October – The Gateway Hotel, Umhlanga Rocks
  • Johannesburg, 26 October – Oaklands Inn, Randburg

 

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