Customer Service to Create Raving Fans
15 June 2021
(31 August, 16 November)
08:45 for 09:00 to 11:00
Only R395 ($25) per delegate per session
R2,100 ($125) for 6 delegates from the same company
It is 5 times more expensive to attract new customers to your business than to keep existing ones. It is 15 times more expensive to get back lost customers. In this presentation, Richard Mulvey will explain how to create exceptional customer service that will keep your customers coming back over and over again. To succeed however, having satisfied customers is just not enough, you need ‘Raving Fans’
During the presentation :
- We will find out how to create Raving Fans
- We will explore the three areas of customer care: Your People, Your Systems and Your Product
- We will discuss how each individual can improve their customer interactions
- We will explore how to handle Customer Complaints
- We will find out how to Measure Customer Satisfaction
We will also be exploring:
- How to make your customers feel welcome
- How to use good body language
- The importance of flattering your customers
- How to make them feel like a close friend coming into your home
- How to create the right impression every time
- How to ask the right questions
- How to listen
- How to make friends with your customers
A Raving Fan will not only come back to your business but also tell their friends what a wonderful experience it has been doing business with you. Studies prove conclusively that peer-to-peer marketing out ranks all other ways to grow your customer base.
The average consumer mentions specific brand names 60 times in a week. Are they talking about your brand?
82% of customers proactively seek referrals from peers before making a purchase. Do they mention your company?
92% of consumers trust referrals from people they know. Are they referring your company?
The average small company gets 60% of its business from customer referrals. Where do your new customers come from?
Word-of-mouth as the #1influencer in the purchasing decisions for big-ticket items.
49% of consumers indicate friends and family as their top source of brand awareness.
Referred customers are 400% more likely to refer customers to your brand than non-referred customers.
Conversion rates for word-of-mouth recommendations are 3-5 times higher than those of non-referred prospects.
We all need to take advantage of the opportunities created by developing Raving Fans in our business,
These live online sessions are fun and entertaining while at the same time they are full of techniques your sales team can use to grow your business. Each week we look at a different set of skills to see more customers, manage client meetings successfully and close more sales.
These two hour sessions will be held every Tuesday from 09:00 SA Time (GMT +2) for 10 weeks. This is a full three day sales training course at a fraction of the cost. The ten week program will rotate so week 1 starts again after week 10. Your team can start at any time and still complete the ten sessions
To find out more or to register online click on any of the sessions above
About the Presenter – Richard Mulvey
Richard Mulvey is one of South Africa’s leading Sales Speakers and Trainers and over the last 25 years has inspired more than 200,000 business people throughout three continents. Richard’s corporate life includes a rise in the ranks to Sales Director for an international company in a service industry
After spending a couple of years traveling the world Richard was enticed back to corporate life before setting up on his own. In addition to a successful corporate career Richard has also worked for the Queen in Buckingham Palace, written and marketed a multi-restaurant accounting package called “Trade Inn”, traveled overland from London to South Africa and back again and recently climbed Kilimanjaro to raise R70,000 for Reach for a Dream.
Richard is the author of 21 Motivational Business Books and 55 Training DVDs. He is a Past President of the Professional Speaker’s Association of Southern Africa (2008-9 & 2016-17) and a member of the Global Speakers Federation. Richard was recently inducted into the Southern African Speaker Hall of Fame and this year was awarded the Founders Award, the highest award for a speaker or trainer in Southern Africa
The Power Series Online can be viewed on any device anywhere in the world
Some of the companies that have already benefited from the virtual training by Richard Mulvey this year
Only R395 ($25) per delegate per session
R2100 ($125) for 6 people from the same company